# Support and Platform Details

### Service Availability

biologit MLM-AI service availability can be tracked in real time from our public status page:

* [**https://status.prodeu.biologit-mlmai.com/**](https://status.prodeu.biologit-mlmai.com/)

### **Customer Support**

Users with an active subscription can access the support helpdesk:

* Go to [**biologit helpdesk**](https://biologit.atlassian.net/servicedesk/customer/portal/1)

### **AI Technical Specification**

Technical fact sheet on models in use by MLM-AI are periodically issued by our engineering team. They can be found in the team public Github project:

* [**https://github.com/biologit-engineering/factsheets**](https://github.com/biologit-engineering/factsheets)

### **CFR-11**

Details of MLM-AI capabilities that contribute to CFR-11 compliance are detailed on:

* [cfr-11](https://docs.biologit.com/more-help/notices/cfr-11 "mention")